We ship our products with USPS Priority Mail Service. Delivery times range from 1 - 3 days within the US once shipped.
We offer shipping to Canada at a Flat Rate of $20 USD, Items are shipped via USPS. (Imports fees or duties are customers responsibility)
As of 12.8.17 we will not longer be offering International Shipping, other than Canada,
To return your product, you should mail your product to:
407 B Swift St.
Santa Cruz, California US 95060
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of orignal shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Holiday Return Policy: All items purchased between November 1st and December 31st qualify. All items must be returned by January 31st, 2018. These items can be returned for a refund or exchange, during this time frame.
To be eligible for a return, your item must be unused and in the same condition that you received it. In the event that a used item is returned, you will not receive a full refund.
All product returns require a Return Authorization (RA). You may obtain an RA number by contacting Feejays Customer Service through any of the methods provided on our Contact Us page.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item only another size or color, send us an email at firstname.lastname@example.org and send your item to: 407 B Swift St. Santa Cruz California US 95060.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need Help? Let us know what you need and we will get back to you .